Summary: if you aren’t 100% happy with any item, simply return it!
Time Frame: items must be received back to our warehouse no later than 15 days from the date you placed your order. Be sure to plan 5-10 days for transit time.
The Catch: items must be unworn, unwashed, and in their original condition; this includes make-up stains from trying clothes on. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
The Exceptions: items in the "Sale" section, anything discounted 10% or more, jewelry, scarves, belts, socks, hair accessories, and undergarments are final and cannot be returned. Shoes returned using the shoebox as a shipping container are not permitted and will be shipped back to you at your expense.
Defective Items: if you believe you received a defective item you must notify us by email through your account within one days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.
Refund: Please allow 10 business days to credit your account from the date we receive your return. Returns made during December and January may take up to 21 days to process. You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Please send returns to:
Aggie Jane Boutique
310 Conner Grant Rd
New Bern, NC 28562
Overview: returns sent in that do not meet the above criteria are subject to $8.95 shipping handling fee to be returned to you.